Shipping & Returns


Satisfaction Guarantee

You can return/exchange tea or merchandise within 7 days with a receipt. If you do not have your receipt you may give us your order number, name and address. If the order has an error that is caused by us we will refund the return shipping cost. Please note that Sale and Clearance items are a final sale.

Merchandise returns can be sent via mail or returned to our store. Please take your packing slip with you for returns in the  store.

Orders should be returned to:
Ten Yen Tea & Herbs
10804 Bellaire Blvd. Suite G
Houston, TX  77072
1-281-495-2833

Ordering:

You may place an order at http://www.tecatea.com or by calling 1-281-495-2833. You also may purchase any item at our store.  Customer Service Reps are available Tue-Sat.  from 11:30 AM to 6:30 PM central time.


Payment Options:

We currently accept Visa, Mastercard, and Discover. The information is encrypted and secure, you may also give this information via telephone.


Pricing:

We try to make sure every item has the correct pricing. In some circumstances we may have the incorrect price posted, if the correct price is lower you will be charged the lower price, if the correct price is higher we will contact you before charging the card.


Shipping Rates & Policies

FREE ground shipping for orders over $50.00 applies to orders shipping to one address within the U.S. and Canada.

For orders with multiple ship-to addresses, a shipping fee of $4.75 will be applied per shipping address.

Please allow 1-2 weeks for your order to arrive.